Contact Us

Frequently asked questions

• Can we cancel or reschedule individual classes?

  Group classes: Individual classes within a group can't be cancelled or rescheduled, since that would affect the other children in the class. If your child misses a class for any reason, including illness, we'll automatically send you a recorded version so they can catch up in their own time, and their teacher will make sure they're brought back up to speed in the next live session.

  If you know your child will be away for two weeks or more, you can pause your subscription to avoid being charged for the classes they'll miss, just give us seven days' notice.

  Private classes: You're welcome to cancel an individual private class, essentially skipping that week, as long as you give us at least six hours' notice, and we'll credit your account for that class.

• How do online coding classes work?

  Picture your child's own online clubhouse for coding, that's the Coco Classroom. It's the secure, kid-friendly space where every lesson happens, and once you're set up, your child has one link that takes them straight there for every class to come.

  Once inside, it feels just like a video call with friends, they can see and hear their teacher and classmates, chat, laugh, and get properly stuck into building something together. And when they hit a tricky bit of code, they can share their screen so their teacher can jump in and help them work it out on the spot.

  It's simple, safe, and built entirely around helping your child feel confident and excited to code.

• How often are the classes?

  Your child will have a 60-minute class every week with one of our live online teachers.

• How many children are in each group?

  For private classes, your child will be the only student in each class, with a dedicated teacher for 60-minutes each week.

  We keep our group classes small and personal, typically 3 to 4 children for younger age groups, and up to 5 or 6 for older students.

• Is this for beginners or experienced coders?

  Both! We welcome children of all abilities, and for group lessons, we use the first two sessions to get to know your child's experience and personality, so we can place them in just the right group. For private lessons, their teacher tailors everything to your child from the very start.

  Our teachers are brilliant with kids of every experience level, and they're trained to help each one feel confident and excited from their very first lesson.

• What ages are the classes designed for?

  Our lessons are designed for children aged 6 to 14. Younger kids (typically 6 to 9) start out with playful, block-based coding, while older kids (typically 10 and up) dive straight into text-based coding, and we always group children with others of a similar age and experience level.

• What coding languages will my child learn?

  Every lesson is built around a fun, creative theme, from art and music to fashion, entrepreneurship, gaming, magic and sport, so your child is always excited to see what's next. Younger children typically start out with playful, block-based coding in Scratch, while older students dive into text-based coding, progressing from Python through to JavaScript, HTML and CSS as they build toward real-world web development skills. We keep a close eye on each child's progress and adjust their content and group along the way, so they're always learning at just the right pace.

• What equipment will we need?

  Just a Chromebook, or a laptop or a desktop computer with a modern browser (we recommend Chrome for the smoothest experience), along with a webcam and microphone. A mouse is a nice-to-have for younger students too. There's nothing to download, everything runs right in the browser. Phones and tablets aren't supported.

• What happens if we miss a class?

  Don't worry, your child won't miss out! We'll automatically send over a catch-up recording so they can code along in their own time if they want. If they don't get a chance, their teacher will make sure they're brought right up to speed in the next live session.

• What is your cancellation policy?

  We keep things simple and flexible. There's no minimum term, so you're free to cancel at any time before your next payment date.